Refunds

In order to request a refund, please email gambrell@gambrellproductions.com with the following information:

• Your name, email, phone number, and order/invoice number.

• The description or reason why you request a refund.

• The amount you paid/billed.

• Your preferred method of refund: Card, Check, or Zelle/Cash App/PayPal.

• Any proof, documentation, photos/videos, etc.

We will reach a decision within 3 business days...

Terms and Conditions

1. Refunds will be issued based on the specific circumstances and in accordance with the Photographer's refund policy as stated below.

2. The Photographer will review the refund request and may request additional information to assess the validity of the claim.

3. The Photographer reserves the right to determine the appropriate refund amount, which may be a full or partial refund, depending on the situation and the terms of the original agreement.

4. If the Client chooses Card, Cash App, Zelle, PayPal, etc. as the refund method, the Photographer will process the refund to the account information provided by the Client. The Photographer is not responsible for errors in the information provided by the Client that may delay or prevent the Client from receiving the refund.

5. Check refunds may take longer to process due to logistical requirements. The Photographer will notify the Client of the expected processing time for a check refund. A tracking number or "certified mail" will be provided at no extra cost to ensure safe delivery.

6. Refunds are typically processed within 1 to 3 days of approval for Card, Cash App, Zelle, and PayPal. Please check with your bank to see its processing times for refunds. Check/cash refunds will take longer (1-2 weeks) and may take longer depending on USPS/hand delivery.

7. Clients will receive an email with their refund status. Refund status and decisions will be made within 1 to 3 days.

8. The initial non-refundable deposit (if needed) will not be refunded.

9. If a reshoot is offered and accepted by the client, they will no longer be eligible for a refund.

10. This refund request form is not a guarantee of a refund.

Refund Terms:

• External Issues: Refunds for external issues are considered on a case-by-case basis. If the Photographer is not responsible for the issue, only partial refunds may be issued.

• Photographer Mistakes: If the Photographer is responsible for a significant mistake, such as failing to show up or delivering work that deviates substantially from the agreed-upon terms, a full refund may be issued, as determined by the Photographer.

• Scheduling Issues: If the Photographer is responsible for a scheduling error, such as double booking, a full or partial refund may be issued, depending on whether a reshoot can be scheduled.

• Weather-Related Issues: If a session is canceled due to weather, and the session cannot be rescheduled by the Photographer and client, a full refund may be issued at the discretion of the Photographer.

• Accidental Charges: The Photographer will issue the full fee refund or a credit for that fee. For session prices, a full refund or a credit can be issued.

• Other: Refund requests for reasons not listed above will be evaluated on a case-by-case basis.